***IMPORTANT INFO: We ARE still hiring through the current COVID-19 outbreak. We are changing just about everything about how we normally run business in order to keep our employees safe & we are committed to providing an essential service to our community in this new season. This role will start working from home with a transition to the office once the stay at home orders have lifted. We are eager to answer any questions you may have, and are excited to hear from you!***
"I'm Brad, my wife's name is Sarah, and since 1999 we've been serving Austin as the best little plumbing & HVAC company in Texas. We only hire the highest skilled, most reliable employees. But we don't stop there: If Sarah and I wouldn't want them over to our house for dinner, they don't work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they're all-around great folks who will go out of their way to make sure that our customers are taken care of. Solving problems for our customers, doing the job right and standing by all of our work 100% -- it's just what we do."
The Role:
We are looking for a top-notch phone prodigy to join our team! Our Customer Service Reps keep our business running by:
- Filling up our service schedule and keeping our technicians busy (no less than 3 days out)
- Answering incoming calls
- Responding to online email submissions and chats
- Making outbound scheduling calls as needed
- Making fans of Radiant!
Our Special Someone Will Be:
- Eager to learn and grow within the department!
- Obsessed with details
- Have Excellent oral & written communication skills
- Able to quickly pick up new software systems
- Challenge-driven
- Tough-as-nails
- Empathetic and kind
- Team-focused
- Self-motivated and independent - (this position is currently a virtual position, so you need to be able to stay on-track by yourself!)
- Customer service-oriented, but with strong sales acumen
What We Offer:
- Pay: $15/hr plus weekly bonuses
- Full-time AND Part-time schedule availability: we get pretty creative with our scheduling! Let us know your availability and we'll see if we can make it work.
- Safety: We're all working from home right now and will slowly transition to an hybrid office/WFH model post-COVID.
- Stability: We've been in business since 1999, and we're only getting better!
- Benefits: Medical, dental, and vision (oh my!) plus company-paid life insurance
- Retirement Saving: 401(k) plus company matching
- Team-Focused Work Environment
- Training: Ongoing Professional and Personal Development Training Opportunities
- Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Instagram to see what we mean: https://www.instagram.com/call_radiant/)
- Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
...
ARE YOU IN?!?
If so, here's the process to catch our attention:
STEP 1 - Click APPLY to upload your resume
STEP 2 - Call 512-368-8040 and read the script below. Put your best voice forward: remember, you're the voice of our company!
BEGIN SCRIPT
"Thank you for calling Bright Bulb Electric, this is _____, how can I help you?"
"I'm so sorry to hear that you've lost power to your oven, that must be inconvenient."
"Don't worry, we do this all the time, our team will take good care of you."
(Say something great about our electricians to build value. . .)
"The cost to get one of our excellent electricians to your home today is only $69.00, and we have an appointment available this afternoon, does that work for you?
"Great, our electrician will be at your house this afternoon before 5. What's the best number to reach you at when they're on the way?"
"I'd really like to thank you for calling us today, and I hope we can earn your business."
(Applicant -- Leave your name and phone number on this recording.)
END SCRIPT
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And that's it! Keep an eye on your phone/email inbox for next steps!
